Privacy Policy

Introduction

Gillespie Insurance Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, mailing address, email address, and telephone number, that you voluntarily give to us when you fill out forms on our website or contact us directly.
• Insurance Information: Information related to your insurance needs, including policy details, claims history, and coverage preferences, provided to us for the purpose of obtaining or servicing insurance products.
• Usage Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
• Communications Data: Records of your communications with us, including calls, text messages, emails, and contact form submissions, including any consent you provide for electronic and telephone communications.

How We Use Your Information

We use the information we collect or receive for the following purposes:

• To provide, maintain, and improve our insurance services
• To process your insurance applications, quotes, and claims
• To communicate with you about your policies and account
• To send you relevant insurance information and updates
• To respond to your inquiries and support requests
• To contact you by phone, text message, or voicemail regarding your insurance quote requests, policy renewals, claims, and account information, subject to any consent you have provided and applicable law
• To comply with applicable laws and regulations
• To protect against fraudulent or illegal activity

Telephone and Text Message Communications

When you provide your telephone number through our website, quote request forms, or other means, and provide your consent, we may contact you using that number via:

• Automated telephone calls using an automatic telephone dialing system (ATDS) or artificial or prerecorded voice messages
• Text messages (SMS/MMS) including automated text messages regarding your quote requests, policy information, renewal reminders, and account updates
• Ringless voicemails delivered directly to your voicemail inbox
• Live calls from our licensed agents regarding your insurance needs

Your consent is not a condition of purchase. You may receive insurance services from us without agreeing to receive automated calls, texts, or voicemails. You may opt out of automated communications at any time as described below.

Text message frequency varies based on your account activity and inquiries. Standard message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out

• Text messages: Reply STOP to any text message you receive from us. You will receive one confirmation message and will receive no further text messages from us unless you re-opt in. Reply HELP for assistance.
• Automated calls and voicemails: Call or write to us using the contact information below and request to be placed on our internal do-not-call list. We will honor your request within a reasonable time, not to exceed 30 days.
• All marketing communications: Contact us at info@giacny.com or (315) 252-0694.

Opting out of marketing communications will not affect transactional messages related to your active policies or legally required notices.

National Do Not Call Registry

If your number is registered on the National Do Not Call Registry, we will honor that registration except where permitted by law, such as when you have provided us with express written consent or have an established business relationship with us.

Information Sharing

We may share your information in the following situations:

• Insurance Carriers: We share necessary information with insurance carriers to obtain quotes, bind coverage, process claims, and service your policies.
• Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing and data analysis. Mobile opt-in data and consent (including phone numbers) will not be shared with third parties for their own marketing purposes.
• Legal Requirements: We may disclose your information where required by law, regulation, or legal process.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights

You have the right to:

• Access and receive a copy of the personal information we hold about you
• Request correction of any inaccurate personal information
• Request deletion of your personal information, subject to certain legal exceptions
• Opt out of marketing communications at any time
• Opt out of automated telephone calls and text messages as described above

To exercise any of these rights, please contact us using the information provided below.

State Licensing

Gillespie Insurance Agency is licensed to write insurance in the following states: New York, Connecticut, Ohio, Pennsylvania, New Hampshire, Maine, Florida, Georgia, North Carolina, South Carolina, Arizona, Missouri, Vermont, and Tennessee. This Privacy Policy applies to residents of all states in which we are licensed. Residents of states with specific privacy rights (such as California, Virginia, or other states with comprehensive consumer privacy laws) may have additional rights under applicable state law. Please contact us if you have questions about your specific rights.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.